TUsk salon Policies
cancellations & Rescheduling
Tusk Salon, respectfully asks for 48 hours notice when rescheduling or cancelling an appointment. If less than 48 hours notice is given a fee equal to 50% of the scheduled service cost will be charged to your card on file. If you cancel day of or do not show up, Tusk Salon may refuse future service.
* If your card is not updated, and the payment for the cancellation fee does not go through, you will not be allowed to book until the fee is paid.
Running Late
Please arrive on time to your appointment. There is a 10 minute grace period allowed.
Should you arrive later than 10 minutes past your appointment time, your stylist may need to adjust to a shorter service or reschedule to avoid running late for their following guest. In the event that your late arrival results in your appointment needing to be rescheduled, you will be charged the 50% cancellation fee.
Service Adjustments
Tusk Salon strives to offer guests the highest level of satisfaction. If you are having challenges with your cut or color and need an adjustment, notify your stylist within 7 days of your visit and they will be happy to correct the issue with no additional charge.
*Hair transformations can be shocking. In the event that the goal discussed during the consultation is achieved, but you decide the new look is not for you: Your stylist is happy to come up with a plan to achieve your new hair goal. In this situation, any follow up services will be at full price.*
Refunds
Refunds are not offered on services, or retail purchases. Tusk Salon will gladly make adjustments to your hair as stated above.
Children, Extra Guests, & Pets
Persons under the age of 18 are not eligible for services at Tusk Salon. Children, extra guests, and pets may not accompany clients to appointments.
ADA approved service animals are welcome. Please keep in mind our space is small, and there are chemicals and hot or sharp tools being used.
Stories and photos of your children, and pets are highly encouraged!